Answers in one place

FAQs

Are all Herman Shoeman shoes handmade?

Yes. Every pair is handcrafted using traditional shoemaking techniques, honed over years of practice. From pattern cutting to stitching, shaping, and finishing, each step is performed by skilled hands in house.

What is the difference between Maison Classique and Maison Casual?

Maison Classique offers a fully bespoke experience — including custom last creation and design from scratch. Maison Casual, our semi-bespoke line, follows the same principles of craftsmanship, but begins with adjusted pre-made lasts and offers more relaxed, versatile styles.

Where do you source your materials?

We work with a small selection of specialist tanneries in Italy, France, and Japan — each chosen for their exceptional quality, craftsmanship, and dedication to traditional tanning methods. Each leather is handpicked for its character, quality, and ability to age beautifully.

Why are some products not available for direct order?

We operate on a limited-production model to maintain the integrity and quality of our work. Certain designs are made exclusively for specific clients or projects and may not be available for public order. However, we welcome bespoke requests inspired by past works.

How do I place an order?

Orders may be placed directly through our website. For bespoke inquiries, you are also welcome to contact us via our form, email, or Instagram.

What payment methods do you accept?

We accept major credit cards, PayPal, and bank transfers. A deposit is required to begin the process. The remaining balance is due after the fitting and design are confirmed at your second appointment. This ensures the final pair reflects your exact preferences before completion begins.

Do you ship internationally?

Yes. We serve clients worldwide and ship through trusted carriers with full tracking. All customs and duties are the responsibility of the client.

How long does it take to receive my shoes?

For Classic Bespoke, the full process — including fittings — typically requires 10 to 16 weeks. Maison Casual is more streamlined, with delivery in approximately 6 to 8 weeks depending on adjustments and availability.

Can I visit your studio or request a fitting appointment?

Yes — consultations are available by appointment at our studio. For clients unable to visit, we also offer a home fitting service, where a member of our team will travel to you. An additional fee applies, based on travel distance, and is required regardless of whether an order is placed. We recommend contacting us in advance to discuss availability and logistics.

I’m interested in featuring or collaborating with Herman Shoeman — who should I contact?

We welcome thoughtful collaborations with designers, stylists, editors, and brands who share our values in craft and vision. For press features, creative partnerships, or bespoke collaborations, please reach out via our Contact Page with details. We review each inquiry with care and will respond accordingly.